How to Order

Found a rug you love? At AZAL, we believe choosing a handmade rug should be a personal, simple, and enjoyable experience.

Whether you're selecting a one-of-a-kind piece or creating something entirely your own, we're here to guide you every step of the way.

Order Directly

See something you love? Simply contact us on Instagram to reserve your favorite rug, confirm availability, and arrange your purchase.

We'll personally assist you with every detail, from selecting your rug to arranging delivery.

Custom Rugs — Made Just for You

Your space deserves something special.

We can create a handmade wool rug in your preferred size, colors, shape, and design.

Share your ideas, inspiration photos, or room details with us. We'll help you explore the possibilities and create a rug that feels truly yours.

Custom design consultations are complimentary.

A Special Gift for Our First Customers

To celebrate the beginning of AZAL, we're offering an exclusive welcome discount to our first customers.

Message us to request your first-order discount code!

Complimentary Worldwide Shipping

We offer FREE worldwide shipping on our rugs.

Your order will be carefully prepared and packaged for its journey to your home.

We'll confirm the estimated delivery time and shipping arrangements before your purchase.

Payment Made Simple

We currently accept payment via direct bank transfer.

We're working on introducing additional secure and convenient payment methods to make shopping with AZAL even easier.

Our team will provide payment instructions and personally guide you through the ordering process.

Easy Returns — Shop with Confidence

We want you to feel confident about your purchase.

If your ready-to-ship rug isn't quite right for your space, you can request a return within 14 days of delivery.

• No restocking fees on eligible returns.

• Rugs must be returned in their original condition.

• Return shipping costs are the customer's responsibility for change-of-mind returns.

• Custom-made rugs have different return conditions.

If your rug arrives damaged or materially different from your order, we'll work with you to make things right.

All returns are subject to our Return & Refund Policy and applicable consumer rights.

Let's Find Your Perfect Rug

Whether you're searching for a unique handmade piece or dreaming of a custom design, we'd love to hear from you.

Explore the craft. Discover the possibilities. Make it yours.

MESSAGE AZAL ON INSTAGRAM

Questions? You can also reach us at azalinfo4@gmail.com.